Data Warehousing and Business Intelligence

17 August 2011

How to Choose the Right BI Technology to Suit Your Style

Filed under: Business Intelligence — Vincent Rainardi @ 5:42 pm
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By: Tejas Goradia

I want to see reports. Microsoft offers Excel Services / PowerPivot for Excel, SQL Server Reporting Services (including Report Builder), Performance Point Services; which one should I use?

This post shall help choose Microsoft’s data visualization tool based on reporting requirements driven by business process and stakeholder expectation and need analysis. Typically reporting styles fall into Self-Service Analysis, Business Reporting, Parameterized & Operational Reporting, Performance Monitoring and Scorecarding.

Figure 1 – Choosing the Right Microsoft BI Tool (Microsoft Excel, PowerPivot for Excel, SQL Server Reporting Services (including Report Builder), and PerformancePoint Services in SharePoint)

Description and Key Characteristics

  • Self-Service Analysis – The best analysts (non-technical users), and often the best assets, in most organizations are those users who love to dig into the data and really understand why the business is performing the way it is. They want to perform self-service analysis (reports, graphs, dashboards, and so forth) without reliance on IT. They want to be able to easily drill down, pivot, filter and format data, integrate information from a variety of sources without the need of specialized technical skills such as SQL, MDX, or other query languages, using familiar business analysis skills & tools such as Excel. Because Self-Serivce BI tools empower users to gather data from multiple sources, the need for a structured corporate system to be built, such as a data warehouse, is reduced.Tool Options: Excel, PowerPivot for Excel
  • Business Reporting – While typically not as fluid, fun, or “sexy” as the self-service creations discussed above, Business Reporting is just as important to organizations because of the need for power users in business functions to create highly formatted and distributable reports  delivered in multiple formats such as PDF, Excel, HTML, and so on. Reports are typically based upon approved corporate data, and then shared more broadly with managers, teams, or departments.  Specialized technical skills such as SQL, MDX, or other query languages may not be required to author reports. IT involvement is moderate, usually overseeing the distribution and monitoring of the reporting environment and building of the structured data layer upon which the reports are built.  A data warehouse, data mart and/or online-analytical-processing (OLAP) environment is often in place and used as the data source for business user reporting.Tool Options: Excel, PowerPivot for Excel, Report Builder
  • Parameterized & Operational Reporting – Similar to the Business Reporting style, Parameterized &Operational Reporting is also characterized by fixed-format reports that need to be distributed to the responsible parties for each store, region, or other organizational entity in a timely manner and without requiring user involvement to locate and run the report.  The reports, however, are authored and managed centrally by IT instead of business users and usually follow a pixel perfect format and rendering style.  Consistency, scalability, manageability, auto-refresh and automated distribution are some of the key characteristics of this style.  Data used to create reports comes from corporate-sanctioned and IT-managed data sources. Reports may be complex and require special technical skills such as advanced SQL, MDX, or other query languages to build. The reports may be delivered via portal, file share, email, or even sent directly to a printer, and may be generated as PDF, Excel, XML, comma delimited text file, TIFF image, HTML or Microsoft Word formats.
    Tool Options: SQL Server Reporting Services (including Report Builder)
  • Performance Monitoring – Just as a dashboard in a car helps a driver quickly understand the real-time operational performance of the automobile, a dashboard report helps business decision makers understand the current health of their business.  A dashboard often combines key performance indicators from various business functions on a single page to help provide an at-a-glance view of performance and the ability to drill down further when something is off track or performing extremely well.  This style is called “Performance Monitoring (Dashboard)”.  This style is generally found in more mature BI environments where data points of interest have been defined, key determinants of business success have been identified, and a comprehensive BI strategy exists.Tool Options: Excel Services / PowerPivot for Excel, SQL Server Reporting Services (including Report Builder), Performance Point Services.
  • Scorecarding – Scorecarding is a style that describes highly summarized views with Key Performance Indicators (or KPIs) measured and scored against predefined targets such as a balanced scorecard.  This style is generally a part of a performance management program, though it can also be used to measure operational performance. While all of the Microsoft BI tools permit “scorecard-like”reporting, PerformancePoint Services is the Microsoft tool that enables Scorecards by using a methodology such as Balanced Scorecard or by creating your own methodology.  PerformancePoint Services facilitates weighted score rollups, measurement against targets, and pre-defined KPIs, in addition to providing the broader set of PerformancePoint functionality to allow integrating the Scorecard into a dashboard alongside other reporting and analysis capabilities.Tool Options: Excel Services / PowerPivot for Excel, SQL Server Reporting Services (including Report Builder), Performance Point Services.

References:
Choose the right business intelligence technology to suit your style (white paper)

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3 Comments »

  1. Moving data to an unstructured environment like excel that allows you to edit entries and write your own queries, is a trend we are trying to break not encourage. I guess its good if you want to balance your check book but not to help make mission critical business decisions based on real data insight.

    Comment by jkyker (@jkyker) — 19 August 2011 @ 5:25 pm | Reply

  2. This is a fantastic overview. Up til now, I’d always lumped scorecarding and performance moniterings’ manifestations together. So would you put infoviz tools like Tableau into the SSA bracket?

    Comment by Claire — 19 August 2011 @ 6:31 pm | Reply

  3. [...] How to Choose the Right BI Technology to Suit Your Style [...]

    Pingback by End-User Microsoft BI Tools - Clearing up the confusion | James Serra's Blog — 27 February 2012 @ 4:01 pm | Reply


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